Shipping & Packaging

Packaging 

With our ethical & environmental values in mind and love for a storytelling touch; we created two recycled packaging options, both come with care instructions and a handwritten note.


Our basic free packaging has a sturdy shipping box with your beautiful lingerie pieces wrapped in our beloved signature tissue paper. 


~ Our Signature Brand Box ~

We created our luxury brand box ~ a sturdy box in four different color options created to store and protect your beautiful pieces for an additional charge. Every color comes with a creative tissue paper combination.


~ Leave a Personal Note ~

With every order, you can leave a personal note in the comment section and we would happily handwrite it for you on our card.


~ Discreet Shipping ~

All our packaging is recycled and plastic-free with a discreet FedEx delivery cover. 

Atelier pick up in Amsterdam, The Netherlands 

You can choose to pick up your lovely order in our atelier located in the center of Amsterdam. 

Please make an appointment through email at orders@tisjadamen.com  

Our address: Jacob van Lennepkade 9 hs ... 1054 ZD Amsterdam ... The Netherlands 

Tax-Free shopping outside the EU does include Customs and Duties upon delivery


Please note this now also includes The United Kingdom due to Brexit.


Customers buying a lovely order outside the EU will shop tax-free. So to clarify they will pay less money for their order as customers within the EU. To balance this customers outside the EU will be responsible to pay for customs and duties depending on the tax regulations for their own country. In the end, in comparison, all customers pay around the same amount worldwide. We hope this clarifies how this works when you shop online because we understand it can become difficult when you do not know this beforehand. 


When is your order ready to be shipped?

Our lovely pieces are handmade in The Netherlands and Romania in a small atelier with the same work values.  Please take into consideration that the shipment date depends on the specific piece and our stock. We are not a large online shop and everything is done in a small team and that is why we do not say an order will be sent the same day.


Made-to-order or pre-order pieces will be mentioned on the product page or with the size. These pieces need to be made in our Amsterdam atelier for you and this takes time, but with this, we can stay creative and keep our ethical and environmental values alive. With this, you are supporting an independent brand which we highly appreciate. If the pieces are in stock your order will be sent within 0-2 days.


If you need your order for a specific date or if you have any questions please reach out to us: orders@tisjadamen.com

During sale or discount periods

We believe in season-less and timeless creations so we don't have sale periods as most brands do. Instead, we offer sample & stock sales when we have enough pieces to offer. The number of pieces and the size will every time be limited.


During sales or periods when we offer a discount code we expect a longer timeframe for your lovely order to be ready. We kindly ask you for your patience because we work in a very small team and all these packages are wrapped with care.


Please note that sample sale items can not be returned unless otherwise stated. Due to the limited amount of sizes, we can not easily change your size after you placed your order. Canceling your order after the sale is over will mean that someone else missed out on your pieces.


This is mentioned clearly before we start the sale period to make sure you are aware of this before you place your order. If you place several orders and wish your double shipping cost to be refunded, please mention this at checkout. If you do not mention this we might miss the several orders you placed and we will ship as planned. If any additional gifts are offered there will be a code required or a mention at checkout. If you do not mention or use the code we will not be able to offer the gift after the package is packed. 


Worldwide delivery 


We ship can ship your lovely order worldwide. We ship with DHL express for international countries and with DHL parcel to European countries. The shipping costs will be calculated at checkout, which is based on the specified location. We do not charge any extra costs. You will automatically receive a confirmation with the tracking information once your package is ready to be shipped. 

Please note that we do not ship to P.O. boxes, APO/FPO/DPO addresses. 


 Please note we can't be held responsible for any delays, damage, or loss once the package has left our atelier and is transferred to our carrier. 


 If you have any questions or problems with your shipment please reach out to us, we will personally help you: orders@tisjadamen.com  

Shipping DHL 

DHL


US & CA

Up to 5 working days

 Europe

Up to 4 working days

Latin America

Up to 5 working days

Asia

Up to 7 working days

Middle East - India

Up to 7 working days

Africa - Oceania - Australia

Up to 7 working days

 * Delivery time does not include Sundays and/or holidays

* Transit times and delivery commitments may vary depending upon the exact destination

*  Please note we can't be held responsible for any delays, damage or loss once the package has left our atelier and is transferred to our carrier

Delivery European Union countries with a local carrier

We added a new shipping method for European countries. You can now choose for your order to be shipped with local carriers through the carrier service Post NL. Shipping with this option is lower in cost, but will also take a bit longer. You will still have the possibility to choose for faster delivery with our FedEx carrier as well.  

Shipping cost with this option:

For countries listed under EU1 €15,-

For countries listed under EU2 €23,- 

You will receive a confirmation with the tracking information. Please note we can't be held responsible for any delays, damage or loss once the package has left our atelier and is transferred to our carrier. See the estimated delivery times for specific destinations. This information is given by Post NL

Shipping Post NL

Destination EU1
International Economy

Belgium

 1-2 working days

Destination EU1
 International Economy
Austria, Denmark, France, Germany, United Kingdom, Sweden, Italy, Spain, San Marino. 


Destination EU2
International Economy

Andorra, Faroe Island, Switserland, Finland, Ireland, Norway, Liechtenstein,
Czech Republic, Greenland, Hungary, Iceland, Portugal, Slovakia, Slovenia.


2-5 working days

Destination EU1
International Economy
Luxembourg, Vatican City.


Destination EU2 

International Economy

Greece, Latvia, Estonia, Gibraltar, Lithuania, Malta, Bulgaria, Cyprus, 

Romania, Albania, Channel Island, Montenegro, Serbia.


3-7 working days

Destination EU2
International Economy
Canary Island, Croatia, Turkey, Macedonia, Kosovo.


5-9 working days

Destination EU2
International Economy
Belarus, Ukraine, Moldavia.


6-10 working days

Destination EU2
International Economy
Russia.


14 working days

* Delivery time does not include Sundays and/or holidays 

* Transit times and delivery commitments may vary depending upon the exact destination 

*  Please note we can't be held responsible for any delays, damage or loss once the package has left our atelier and is transferred to our carrier

In case of delay, loss or damage

We trust that our carriers treat these packages with respect and care, but we're all human and sometimes packages get delayed, are lost or damaged. We will always solve this matter with the help of our carriers, but this process does take time and we ask for your patience during this time. 

If a package is lost or too damaged we will send the order again.

 With made to order pieces this means we need some time in our atelier to make your order again.


Do you have any questions? 

Please reach out to us through our Live Chat or Email: info@tisjadamen.com 

Availability