Frequently asked Questions

Our Tisja Damen team works and packs your beautiful orders in Amsterdam, The Netherlands.We work in a small and very passionate team so we might not be able to answer your question right away.So we created this overview of frequently asked questions to help you.

If your question isn't answered here, or if you would like to get in touch you can reach out to

When you’re looking to shop

What is my size?

Please see our size guide here and choose your country size guide preference.

What kind of customisations do you offer?

Do you have gift wrapping?

How long do made-to-order pieces take?

This depends on the piece, and this is mentioned on the product page. 

Of course it can happen that a delay may acquire, but we work passionately to avoid this. If you need your beautiful order for a specific date, then we advise you to reach out to us by using the chat function or email us to:

What is a pre-order and how long does it take?


Can I change the currency on the online shop?

Yes, definitely. We want to make sure the prices are as clear as possible. 

Please choose your currency in the top right corner.

Regarding your order

Can I cancel or change items in my order?

How long is your return and exchange period?

How does the refund & exchange process go?

Can I get a refund for sale items?

What are the possible payment methods?

Can I pay after receiving my order or in installments?

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Promo codes and gift vouchers

Is there a promo code for new customers?

Do you sell gift vouchers?

How do I use a promo code or gift voucher?

What do I do when I forgot to use the promo code or my gift voucher?

Can I use a promo code and gift voucher together?

Can I use a promo code or gift voucher on sale items?

Shipping process

How much does shipping cost?

Do you offer free shipping?

Will I have to pay for custom duties?

How long will it take for me to receive my order?

How can I track my order?

Can I ship to a PO box or to a hotel?

Is your delivery discreet?

About the brand

What is your story regarding sustainability?

Where can I find information about the materials?

How do I care for these pieces?

Are the collections sold in any physical stores worldwide?

Who do I contact for...

I would like more help with placing an order.

Who do I contact for wholesale inquiries?

Who do I contact for a possible internship placement?

Who do I contact for a collaboration?