Returns & exchanges
When you receive your package, you have seven days to reconsider.
If your lovely order is a gift for later in this period, please make sure you email us before so we can make an exception for you.
We want you to be in love with your lovely order.If you want to return any items from your order, we ask you to follow these steps. This way, we know that your return is coming and your refund will be processed quicker. Safe, sound, and easy.
Due to the delicate time to make these lingerie pieces and the small size of the company we work with, please read this return policy before you place your order.
Returning time frame
You will need to request your return by email within 7 DAYS of receiving your order. Please email us: firstname.lastname@example.org with your name and order number.
We will respond to your email with a return label; the cost of the return cost is for the customer.
The order has to be shipped back to our atelier in The Netherlands within seven days of receiving the return confirmation.
We are a small independent brand, and our pieces are handmade; because of this, we don't have the luxury to extend this period, which means if you're late with registering or returning the pieces, we have the right to refuse your return.
It's your responsibility until it reaches us. Please send the return package with track and trace plus a signature upon arrival and insurance. We can’t be held responsible for delays, missing items, or damage.
Returns will only be accepted if they are sent in the original packaging (shipping box) and in the same condition, including the price tags attached to the items. Please only use this packaging to return the item(s).
Original shipping charges are non-refundable.
Once we receive your return in our atelier, you will receive an email from us.
We believe in seasonless and timeless creations, so we don't have sale periods as most brands do. Instead, we offer sample & stock sales when we have enough pieces. The number of pieces and the size will be limited every time. Some pieces are made from leftover stock; in this way, every sale will be different.
During sales or when we offer a discount code, we expect a longer timeframe for your lovely order to be ready. We kindly ask you for your patience because we work in a very small team, and all these packages are wrapped with care.
Due to the limited amount of sizes, we can not easily change your size after you place your order. Please keep in mind that when you cancel your order when the sale is over, will mean someone else missed out on your pieces.
If you place several orders and wish your double shipping cost to be refunded, please mention this at checkout. If you do not mention this, we might miss the several orders you placed, and we will ship as planned.
If any additional gifts are offered, there will be a code required or a mention at checkout. If you do not mention or use the code, we will not be able to offer the gift after the package is packed.
Canceling your order
It would be possible to cancel your order before we have packed your order. You will receive a confirmation that your order is ready to be shipped. From this moment, we can not cancel your order anymore. You can still return your order.
Refunds and processing
Refunds will be processed within 14 business days after we receive your return. If your return does not meet the conditions listed, the package will be sent back to you. When your return has been accepted, your refund will be issued, and you will receive a confirmation email. Original shipping charges are non-refundable.
Returns paid with Gift Vouchers
If you placed a beautiful order and paid with a gift voucher, our return policy is the same. The refund will be in the form of a gift voucher for the returned amount. We do not give refunds in money on gift voucher purchases.