Shipping & Packaging

Packaging 

With our ethical & environmental values in mind and love for a storytelling touch; we created two recycled packaging options, both come with care instructions and a handwritten note.


Our basic free packaging has a sturdy shipping box with your beautiful lingerie pieces wrapped in our beloved signature tissue paper. 


~ Our Signature Brand Box ~

We created our luxury brand box ~ a sturdy box in four different color options created to store and protect your beautiful pieces for an additional charge. Every color comes with a creative tissue paper combination.


~ Leave a Personal Note ~

With every order, you can leave a personal note in the comment section and we would happily handwrite it for you on our card.


~ Discreet Shipping ~

All our packaging is recycled and plastic-free with a discreet FedEx delivery cover. 

Atelier pick up in Amsterdam, The Netherlands 

You can choose to pick up your lovely order in our atelier located in the center of Amsterdam. 

Please make an appointment through email at orders@tisjadamen.com  

Our address: Jacob van Lennepkade 9 hs ... 1054 ZD Amsterdam ... The Netherlands 

When is your order ready to be shipped?

Our lovely pieces are handmade in The Netherlands and Romania in a small atelier with the same work values.  Please consider that the shipment date depends on the specific piece and our stock. We are not a large online shop, and everything is done by a small team, and that is why we do not say an order will be sent the same day.


If you need your order for a specific date or if you have any questions, please reach out to us: orders@tisjadamen.com

 

In stock pieces

When the piece(s) of your order are all in stock, your order will be sent within two days.


If a piece is made-to-order or a pre-order you will see this mentioned in the name and product text. 


Made-to-order

These pieces need to be made in our Amsterdam atelier for you, and this takes time, but with this, we can stay creative and keep our ethical and environmental values alive. With this, you are supporting an independent brand which we highly appreciate.


Pre-orders

Enjoy a -10% additional discount off our pre-order items as a thank you for waiting. With all the pre-order sales, you support us as an ethical and independent brand. In this way, we can stay creative and keep our process environmentally friendly. 

Currently, we offer our gorgeous signature pieces, the ''Poetica'' and ''Gaia'' pieces, as pre-orders for expected delivery in February/March next year. If anything changes, we will contact our lovely customers. You always have the right to cancel or change an order if the order has not yet been shipped; you can do this by sending us an email with your order number to orders@tisjadamen.com. 

Worldwide delivery

Please note that we do not ship to P.O. boxes or APO/FPO/DPO addresses. 


 Please note we can't be held responsible for any delays, damage, or loss once the package has left our atelier and is transferred to our carrier. 


 If you have any questions or problems with your shipment, please reach out to us, and we will personally help you: orders@tisjadamen.com  

Do you have any questions? 

For any questions regarding a current order please email to orders@tisjadamen.com.

For other questions please reach out to us through our chat or email.

Be in Time for Christmas


For in stock pieces only before 16:00 GMT+1

Netherlands

Belgium and Germany

Rest of Europe

Americas

Rest of the world

Post NL ~ Thursday 22nd

FedEx ~ Thursday 22nd

FedEx ~ Tuesday 20th

FedEx ~ Wednesday 21st

FedEx ~ Monday 19th

Delivery information


For the shipment time of the carrier and cost please see below.

Netherlands

Belgium and Germany

Rest of Europe

North America

South America

Middle East

Asia

Australia

Africa

Rest of the world

Post NL up to 2 days €5,-

FedEx up to 2 days €15,-

FedEx up to 4 days €25,-

FedEx up to 3 days €35,-

FedEx up to 3 days €35,-

FedEx up to 4 days €40,-

FedEx up to 7 days €35,-

FedEx up to 5 days €35,-

FedEx up to 7 days €40,-

FedEx up to 7 days €40,-

 * Delivery time does not include Sundays and/or holidays

* Transit times and delivery commitments may vary depending on the exact destination

*  Please note we can't be held responsible for any delays, damage, or loss once the package has left our atelier and is transferred to our carrier.

Tax-Free shopping outside the EU does include Customs and Duties upon delivery.

Customers buying a lovely order outside the EU will shop tax-free. So to clarify, they will pay less money for their order as customers within the EU. To balance this, customers outside the EU will be responsible for paying for customs and duties depending on the tax regulations for their own country. In the end, in comparison, all customers pay around the same amount worldwide. We hope this clarifies how this works when you shop online. We understand it can become difficult when you do not know this beforehand. 

In case of delay, loss, or damage

We trust that our carriers treat these packages with respect and care, but we're all human, and sometimes packages get delayed, lost, or damaged. We will always solve this situation with the help of our carriers, but this process does take time, and we would like to ask you to please be patient during this time.


If a package is lost or too damaged, we will start an investigation. Please be patient during this process.
We will offer to send the order again or give you a refund after the investigation is started.

 With made-to-order pieces, this means we need some time in our atelier to make your order again.

During sale or discount periods

We believe in seasonless and timeless creations, so we don't have sale periods as most brands do. Instead, we offer sample & stock sales when we have enough pieces. The number of pieces and the size will be limited every time. Some pieces are made from leftover stock; in this way, every sale will be different.


During sales or when we offer a discount code, we expect a longer timeframe for your lovely order to be ready. We kindly ask you for your patience because we work in a very small team, and all these packages are wrapped with care.


Due to the limited amount of sizes, we can not easily change your size after you place your order. Please keep in mind that when you cancel your order when the sale is over, will mean someone else missed out on your pieces.


If you place several orders and wish your double shipping cost to be refunded, please mention this at checkout. If you do not mention this, we might miss the several orders you placed, and we will ship as planned.


If any additional gifts are offered, there will be a code required or a mention at checkout. If you do not mention or use the code, we will not be able to offer the gift after the package is packed. 

Availability